Overview

This position is based in Leeds with opportunities also available in Runcorn and Manchester.We are looking for an enthusiastic and eager candidate to complete an IT L3 Apprenticeship and additional ‘Cloud’ related accreditations such as Azure and Microsoft 365. The position offers a wealth of opportunity to kick-start a career in IT especially considering the majority of candidates who complete this program go on to full time employment within the business. Some of our brightest stars have come through the apprenticeship track, which is fundamental to how BCN nurture, retain and reward talent.Responsibilities

Support

– Help customers resolve IT related issues both over the phone and via our support system. Issues will vary from desktop, email, Microsoft Office, etc. and enable the practical application of the apprenticeship course content. Work alongside senior engineers to further develop and expand skill-set.Commissioning

– Configuration and installation of operating systems onto desktop and laptop computers including elements of Azure and InTune.Installation

– Assisting engineers on client sites with hardware and PC installations to compliment the relevant course modules.Providing First line support, raising tickets and working closely with the Senior Engineers.Desired personal qualities

Enthusiasm for ITEager to learnGood communicatorTeam playerEntry requirements

You need to have 5 GCSE’s :Maths and English (or equivalents) at grades D or above3x GCSE’s grade A-C in any other subjectYou must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspxWorking week

Monday to Friday – 9am – 5:30pm, 37.5hrs per week.Benefits

Life assurance from day 1 – x2 salary.Following probation: BUPA Health Cash Plan (claim back medical costs, dental, optical, prescriptions etc.), Tastecard+ membership, Cycle to Work Scheme, Birthday day off, Holiday buying scheme (up to 28 days), starting hols 23 days rising with length of service.Brand new Manchester office, with pool table, gaming area, bar, meeting rooms, training room – Office complex will shortly have a café and gymOur social events include, Summer BBQ, Christmas Party, 5 a side football, cycling club and squash club, to name a few.Progression / Future prospects

Ongoing career progression starting at 1stLine Technical Support to 2ndLine then 3rd, Pod team Leader, Installation Technician etc.If you successfully complete your 1st year apprenticeship, you could be offered a full time position within the business (with an increase in pay) and/or a Level 4 ApprenticeshipGreat career progression / ongoing development programmesRecognition and caring management team, focused on customer service and happy team membersImportant Information

QA’s apprenticeships are funded by the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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