About Us:At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether its a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.Benefits:Competitive salary: £33,696 per year.Complimentary meal during full shifts.Generous employee discounts.Referral programme with potential to earn up to £250.Company pension.28 days of holiday.Eligibility for the Store Bonus Scheme.Opportunities for career advancement and professional development.A dynamic, supportive, and fun work environment.Job Description:We are seeking an enthusiastic and experienced Coffee Shop Manager. As the Coffee Shop Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. The Coffee Shop Manager role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you!Coffee Shop Manager Key Responsibilities:Leadership and Team Management:Lead, train, and develop your team to consistently deliver exceptional customer service.Foster a positive and inclusive work environment by coaching, training, and supporting team members.Oversee staff scheduling to ensure adequate coverage and efficient store operations.Operational Management:Manage all aspects of store operations, including staffing, inventory management, and financial performance.Handle customer enquiries, feedback, and complaints with professionalism and empathy.Sales and Financial Performance:Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.Skills and Experience:Proven experience as a Coffee Shop Manager, in a café or hospitality environment.Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment.Demonstrated ability to lead and motivate a team in a fast-paced environment.Other Details:Experience: Coffee Shop Manager experience required.Employment: Full-time. Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week.

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