Join to apply for the

Application Support Analyst

role at

LumeraGet AI-powered advice on this job and more exclusive features.Overview

On a daily basis you will be providing support for Lumera’s suite of leading policy administration products to our clients. You will also be responsible for the deployment of ad hoc software fixes. You will be liaising with clients directly and also Lumera staff at all levels to ensure issues are resolved successfully.What You''ll Be Doing

Provide support for Lumera’s suite of Products to our internal and external customers, resolving business application problems within service level agreements (SLA).Write SQL queries to resolve issues and improve existing functionality.Peer review and test colleagues’ work.Record and track all problems/requests reported to the Support desk.Maintain and create support desk documentation.Become familiar with and support new technologies and software as and when they are introduced to the company.Share knowledge and best practices.Essential

The ability to communicate well at all levels.Client facing experience.Self-motivated and able to help others achieve goals.Ability to work well under pressure and stay focused.Ability to work within a team and also independently.Experience of supporting software applications.SQL query writing and documentation skills.Microsoft SQL Server and MS Office experience.Proven analytical and problem-solving abilities.Ability to create and update documentation to a high standard.Experience of working with Defined Contribution Master Trusts.Desirable

Some pensions administration/calculations knowledge.Financial services background.Experience in a fast-paced technical support team.Pensioner payroll experience.About Lumera

We are an independent provider of data management and technology solutions serving the UK Life and Pensions markets. We help the pensions and insurance industry get full value from their data so that they can save money, reduce risk and give their customers a better experience. We use our technology to transform data. We help guide data strategies and provide software to help our clients keep getting more from their data so that, rather than holding them back, their data drives them forward.Lumera ITM UK Ltd. is part of the Lumera group which is dedicated to the digital transformation of the European Life and Pensions industry. Lumera Group provides technology solutions covering policy administration, data management and migration to a broad, blue-chip customer base. Combining our tech and industry expertise, Lumera also offers a comprehensive range of specialist services tailored to each local market.The Prudent Revolution is our mission – bridging technology and partnership to navigate the fastest, safest path through complex change for LandP providers.Lumera is majority owned by Monterro, the leading software growth investor in the Nordics.We are Lumera - pioneering the digital transformation of the Life and Pensions industry. With strategic partnerships and advanced automation, we streamline policy administration, making complex processes simpler. Our mission, The Prudent Revolution, guides LandP providers through change, ensuring a smooth transition. Trusted for migrations and armed with deep domain expertise and innovative AI solutions, Lumera shapes the future. Join us on this innovative journey!Seniority level

Entry levelEmployment type

Full-timeJob function

Information TechnologyIndustries

IT Services and IT Consulting

#J-18808-Ljbffr