Job Advertisement: Services ManagerLocation: SouthendContract Type: 12 month Fixed term Contract Are you a dynamic leader with a passion for delivering top-notch compliance services? Our client is on the lookout for a Services Manager to join their vibrant team.What You''ll Do:As the Services Manager, you''ll support the Director of Operations and lead our internal Legionella service teams in a variety of exciting ways:Oversee and enhance service delivery procedures to ensure efficiency and compliance.Maintain strong customer relationships by delivering on the agreed scope of work.Manage and inspire the Legionella service teams daily, ensuring compliance with key performance indicators (KPIs).Collaborate with the admin teams for seamless coordination of service delivery.Conduct client review meetings and provide technical guidance in line with L8 compliance requirements.Identify and implement process changes to maximise productivity.Support the development of digital enhancements to improve service delivery.Key Performance Indicators:You will be responsible for ensuring that:All post-service compliance reports are issued within 5 days of work completion.Jobs are invoiced by the 3rd working day of each month for prior month work.Work in progress (WIP) remains below 5,000 per month.Customer complaints receive a same-day response, complete with a plan of action.Monthly turnover targets are met, achieving a minimum of 50% gross margin.What You Bring:A solid technical ..... full job details .....