Customer Service Normanton Office-based Are you passionate about delivering exceptional customer experiences? Do you have strong communication and negotiation skills? I am working with a client based in Normanton who are looking for a Customer Experience Representative to join the team and play a key role in maintaining and expanding relationships with valued customers.About the RoleAs a Customer Experience Representative, you will be responsible for ensuring customer needs and expectations are exceeded through a proactive and enthusiastic approach. You will manage a portfolio of customers, providing outstanding service and identifying opportunities for growth.Key ResponsibilitiesHandling customer enquiries via phone and email to provide excellent service.Meeting and exceeding business and department SLAs, including response times and quotations.Proactively upselling products and services to existing customers.Identifying new product opportunities outside contracted categories.Collaborating with internal category representatives to support business growth.Maintaining accurate databases of customer information and opportunities.Promoting relevant campaigns within a portfolio of accounts.Conducting trend and gap analysis using information systems.Achieving daily, weekly, and monthly KPIs.Meeting monthly Sales and GP targets for the channel.Contributing to a positive working environment while embodying the company''s core values.What you need to do now If you''re interested in ..... full job details .....