ServiceDesk Analyst (Weekend Only) Rate - 25 an hourDuration - 1 month (rolling contract)Location - High WycombeIr35 - Inside (Must use an umbrella company) Main Duties and Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client''s computer network and systems.Offer first-line support for all DTS services, following the Directorate''s Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external.Act as the first escalation point for customers and internal support teams, taking ownership of the diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities.Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required.Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards.Invoke third-party support as per established processes and provide assistance to third-party contractors working for my client.Assist other teams in proactive activities such as ..... full job details .....