A strategic leader driving growth and excellence across our Sales, Account Management, and Customer Service teams.We''re looking for a commercially astute, people-focused leader to shape and deliver our customer-facing strategy across UK and international markets. You''ll lead a high-performing team, champion customer experience, and play a pivotal role in scaling our business.This is a hands-on leadership role for someone who thrives on both strategic thinking and operational delivery. You''ll set the tone for outstanding customer interactions, inspire your team, and drive performance through data, coaching, and collaboration.What You''ll Be DoingLead and Inspire: Manage and develop a team, including two-line managers, across Sales, Account Management, and Customer Service.Strategic Delivery: Design and execute a customer-facing strategy that aligns with business goals and elevates customer experience.Performance Management: Use KPIs, data insights, and coaching to drive team performance and continuous improvement.Relationship Building: Strengthen our Account Management function to deepen relationships with high-value and repeat customers.Cross-Functional Collaboration: Work closely with Finance, Marketing, and Compliance to streamline processes and improve communication.Team Development: Oversee recruitment, onboarding, and training to build a resilient, high-performing team culture.Customer Advocacy: Act as a senior escalation point and champion the voice of the customer ..... full job details .....