Ticketing Customer Service Advisor for West Midlands Combined Authority (WMCA) Your new company You''ll be joining a dynamic and customer-focused team within the ticketing department at West Midland Combined Authority. As part of a well-established public transport organisation, you''ll play a key role in supporting customers using the Swift ticketing system during a particularly busy and exciting period.Your new role As a Call Centre Advisor, you will be part of the team handling inbound customer calls related to ticketing and travel passes. This is a full-time, temporary role. You''ll work 37.5 hours per week, scheduled between 08:00-18:00 Monday to Friday, and 09:00-13:00 on Saturdays (though Saturday shifts will not be assigned during the first four weeks and will not occur every week). You will be based fully on site for this position. What you''ll need to succeed To succeed in this role, you should have previous experience working in a call centre or a customer service environment, where you''ve developed strong communication skills and the ability to manage high volumes of calls with professionalism and efficiency. While prior knowledge of the Swift ticketing system is beneficial, a willingness to learn and quickly adapt to it is equally valued. It''s essential that you can commit to the full 13-week contract, as this period leads into the organisation''s peak season. Additionally, you must be able to work full-time hours and be based fully in the office.What you''ll ..... full job details .....