IT ManagerLocation: Halesowen (Hybrid - 3 Days On-Site Weekly) Salary: £45,000 - £50,000A well established UK distribution business is seeking a technically strong, hands on IT Manager to oversee a predominantly E-commerce environment across two local West Midlands sites. This role is perfect for a IT generalist who is comfortable working across 1st, 2nd, and 3rd line support, enjoys getting involved in all areas, and can confidently pick things up as they go along.While E-commerce experience is highly desirable, strong experience with ERP, CRM, or other business critical systems will also be considered. The organisation values individuals who are practical, honest, and comfortable leading operations without being heavy handed.Key ResponsibilitiesLead day to day IT operations across two sites and remote sales teams.Provide 1st, 2nd, and 3rd line support, acting as the go to person for all technical issues.Manage, support, and enhance business critical applications - especially E-commerce, but also ERP, CRM, or equivalent systems.Troubleshoot, diagnose, and resolve system and application issues across multiple environments.Manage user administration, access control, permissions, and configuration.Coordinate upgrades, integrations, enhancements, and general improvement initiatives.Work closely with external partners and vendors on fixes, updates, and technical input.Support reporting, dashboards, and data driven decision making.Identify opportunities for process improvement ..... full job details .....