2nd Line IT Support Engineer Liverpool | On-site | Permanent | Up to £45,000 per annumProactive IT Appointments are currently recruiting on behalf of a leading employer for an experienced 2nd Line IT Support Engineer to join their team based in Liverpool city centre.This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies. The Role: Provide 2nd line support, handling escalations from 1st line teams Diagnose and resolve a wide range of technical issues across user devices and systems Support and administer Microsoft 365 services Manage and maintain Windows 11 environments Utilise Intune for device management and configuration Administer Active Directory (user accounts, permissions, group policies) Support Azure-based infrastructure (essential) Work closely with wider IT teams to ensure efficient service delivery Maintain accurate documentation and contribute to process improvements Key Requirements: Proven experience in a 2nd line support role Strong technical knowledge of Microsoft 365 and Windows 11 Experience with Intune and device management Solid Active Directory administration skillsEssential: Hands-on experience with Microsoft Azure Strong troubleshooting and analytical skills Excellent communication and customer-facing abilities Due to the volume of applications received for positions, it will ..... full job details .....