Homeownership Customer Service Advisor (temp: North London) (JN -032025-418409) North London, England

Salary: GBP18 - GBP20 per hourA fantastic opportunity has emerged for a Customer Service Advisor to join the housing department at one of Adecco''s leading public sector clients, in a temporary assignment for their Contact Centre team. If successful, this role will lead to a permanent contract paying £29,332 per annum.The role is full time Monday- Friday 9am-5:00pm (35 hours each week), and the successful candidate will be expected to work from our client''s Finsbury Park office in North London five days each week. You will work in our client''s home ownership team, reporting directly into the Home Ownership Manager.The nature of the role means you will be expected to handle incoming calls to our client''s contact centre, providing comprehensive housing advice and responding to email enquiries. It is a busy team, where you will be the first point of contact for leaseholders and shared owners, ensuring an excellent customer service is provided at all times. A public sector housing background or knowledge regarding leasehold/home ownership services would be ideal, but is not essential as full training will be provided on homeownership/leasehold matters.Potential candidates should be/possess:Excellent communicators who will give clear and concise advice to customersGood listeners who will be empathetic when helping residents/customers facing challenging personal circumstancesPeople with good attitude and are willing to learnQuick learners who will be motivated and think innovatively to find solutions for their customers'' housing problemsAble to work effectively in a team and independentlyGood IT skillsFlexible and able to adapt quickly to the changing needs of our serviceAbility to operate effectively in a changing environment, to develop and acquire new skills and knowledgeThe ability to deal with enquiries from customers around lease extensions, staircasing, renewal applications and all leasehold and estate management issues that may arise.Excellent oral and written communication skills and the ability to assist residents with arrears enquiries and determine the correct course of action, by analysing their account history.Able to provide a customer-focused service to manage homeowner queriesProduce various standard letters, documentation and emails to action as requiredEscalate to line manager, and/or the correct staff member/department to deal with if unable to resolve the issue.Deal with queries around s20 consultation lettersManage and resolve basic leasehold enquiries to include assignments, permissions, sub-letting and any other enquiries that may be raisedAbility to accurately record all customer contacts, and actions on the customer service management system (Kypera), including the logging of: homeownership queries, transactions, compliments, complaints and correspondence.Welcoming new residents to the service, ensuring any issues are resolved and providing a high-quality customer experienceOnly applicants who feel they meet the above criteria, are comfortable working from our client''s North London Finsbury Park office five days a week and can start (in April 2025) on short notice (1-2 weeks'' notice maximum) need apply.Name:Please include your first and last name.Email: @Phone:Please include your country code.CV / Resume:Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

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