OverviewThis is a hybrid opportunity that can be based from either of our offices in Manchester, London or Peterborough.

The purpose of this role is to maximise Markerstudy Insurance''s strategic, commercial and customer objectives within the Partnership that you run, contributing to wider Insurance plans using all PandL levers and to also build a strategic level capability which enhances and consolidates the Motor, Home, Van and Pet market position, ensuring best in class relationship management.

Working within an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors.

Key Accountabilities and Responsibilities

Support and contribute towards the delivery of the agreed annual PandL plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives.

Drive expansion of current business by generation of profitable new business volumes.

Maintain strong internal and external Partner relationships to drive growth of the Motor and Home Partnerships portfolio.

Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements.

Manage partners change delivery expectations from outset to clear delivery timescales and scope, Markerstudy Insurance’s strategy and costs.

Manage the incident communication process through to the Partner, customer communication and decision-making process through to completion.

Maintain SLA performance in line with the partner contract and be proactive in engaging the Partner where SLAs are threatened.

Manage contractual due diligence requirements such as annual audits.

Hosting of peer group meetings with external partners either face to face or virtually.

Manage quality drivers for the Partner, including NPS and customer experience initiatives.

Determine partner outcomes and solutions to a wide range of activities or challenges, to ensure good customer outcomes are maintained.

Deliver on Partner contractual governance requirements.

Skills, Experience and Knowledge

Experience of partnership management and track record of delivery.

Ability to navigate complex documentation (such as Partner contracts).

Understanding of the regulatory environment.

Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks.

Exemplary people skills, able to work with diverse internal and external stakeholders.

Insurance or financial services industry experience (advantageous).

Why us?Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.

Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers’ advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions.

We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators'' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.

What we offer in return?

A collaborative and fast paced work environment

Private medical health care plan

28 days annual leave plus Bank Holidays and the ability to buy holiday

A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more

Life Assurance 4x annual salary

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