3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Want a 3D Career? Join Norgine.

At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.

We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.

Bring everything about yourself that you''re proud of, whether that''s your passion for making a difference, focus on others'' well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community.

In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people''s wellness as much as you do.

Because at Norgine, we transform lives with innovative healthcare solutions.

We have an exciting opportunity for a IT Support Analyst to join Norgine.

The person holding this position will report to the Head of IT.

The core responsibility-

The IT support analyst is responsible for providing 2nd line support on all aspects of the IT infrastructure and daily BAU. Additional IT project work may be required as part of this role. Procurement and liaising with suppliers is also required.

The individual will embrace a culture of continuous improvement within the team and strive to make processes and practices as efficient and effective as possible by constructively challenging "non-value" added activities while still ensuring compliance with Norgine policies/procedures.

This role is a 12 month FTC.

If you want a multi-dimensional 3D career in a leading healthcare organisation, join us.

Requirements

The job holder will be responsible for providing proactive IT support on the following key areas:

Undertake Infrastructure IT Service Delivery at the Hengoed MandS siteUndertake application support at the Hengoed MandS siteProvide overall support to all aspects of the IT infrastructure at regional level to ensure maximum uptimeBuild effective relationships with colleagues and the business to ensure effective IT service deliveryAnalyse and propose methods of improving service delivery in local regionsFollow Project methodology for IT technical projects and improvementsTo contribute to and follow all global and local IT processes as required by IT ManagementActively participate in projects as required by IT ManagementActively participate in specific technology areas either locally or globally as required by IT ManagementActively participate in the global organisation initiatives as required by IT ManagementThis role may also include a specialist area such as Desktop, database etcSome out of hours working may be required as part of this roleBecome part of the On Call rota following a period of training

Knowledge and Skills

Strong IT experienceGood understanding of IT technologies such as networking, Servers, desktop and adhoc application supportAbility to convey complex technical points without jargon and in plain EnglishCustomer FocusedExcellent verbal, written and documentation skillsExcellent planning, organisational and prioritising skillsSolution/Results-orientatedAttitude of continuous system improvementReliability, Flexibility, Diligence and ProactiveEffective team player with demonstrated experienceProven ability to prioritize based on business needsAbility to drive improved performance in delivery and customer serviceAbility to maintain a positive, confident and professional front in all situationsEnergetic with genuine enthusiasm for the role and driven in approachStrong analytical approach, excellent problem solving capabilities and the ability to debate issues in a constructive mannerMeticulous attention to detail with well-developed coordination skillsMust possess a "can do" attitude and be enthusiastic with a positive outlookA self-starter with a high degree of initiative, ability to work independently and as part of a teamKeep the customers in the loop until their problems are resolved

Working Contacts

All Key users and stakeholdersIT Team - MandS Infrastructure, IT Engagement and Local IT teamsMajor Customers and Suppliers, as requiredDirect Report - Head of ITIT Governance Staff (liaise for documentation and change management guidance)

Benefits

Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.

Sound good? Find out more about the career you''ll have with Norgine, then apply here.

Seniority level

Seniority level Entry levelEmployment type

Employment type Full-timeJob function

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