Grade: 6 Salary: £15,582 per annum, pro rata (£25,971 FTE) Position type: Part time, 22.5 hours a week, 12 months fixed term contract (Flexible working considered) Responsible to: Supporter Care Team Lead/Officer Direct reports: None Location: ShelterBox HQ, Truro, Cornwall (Hybrid working with minimum one day per week in the office) ROLE: As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts. Over the coming year ShelterBox is transitioning to a new CRM system (Dynamics 365), and the job holder will be involved in supporting team SMEs (Subject Matter Experts) and being active participant in adopting new changes and learning new processes. WHO ARE WE LOOKING FOR? We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person with previous experience ..... full job details .....