Order Management Specialist Location: Office-based, Hayes, Middlesex Salary: £30,000 per annum + benefits Hours: 40 hours per week, Monday to Sunday (between 08 00) The Role We are looking for a highly organised and customer-focused Order Management Specialist to manage consumer-facing orders from placement through to delivery. This role plays a key part in ensuring a smooth customer experience, maintaining accurate order data, and resolving delivery or stock-related issues efficiently. You will act as a subject matter expert within your area, working closely with the Customer Service Manager to identify process improvements and support continuous operational excellence. Key Responsibilities Process and manage consumer orders from placement through to delivery Maintain and manage the open order book, including push-outs, pull-ins, and error orders Monitor deliveries, chase PODs, and provide tracking information to customers Handle out-of-stock notifications and amend orders as required Respond to customer enquiries via phone and live chat, resolving issues efficiently Maintain accurate records and notes within D365 Liaise with internal teams to resolve order, stock, and delivery issues Complete regular reporting and administrative tasks Support cross-training and provide cover within the team when required Skills and Experience Required Proven experience in Order Management, Customer Service, or Supply Chain Operations EDI experience (understanding EDI transactions, order ..... full job details .....