We are looking for an enthusiastic IT Support Engineer to join a well-established manufacturing organization based in Amersham. The role is open to Graduates, as well as candidates with 1-2 years experience. The successful candidate will be responsible for providing technical support to internal users, from handling day-to-day support requests to getting involved in project work and system improvements. This a full-time office-based role and will play a pivotal part in managing the infrastructure, managing hardware and software, and resolving technical challenges. ROLE: Maintaining systems, optimizing IT performance, and providing day-to-day support. Supporting Windows desktop / server technologies. Assisting in the delivery of IT projects (software / hardware updates, rollout s, server upgrades, migrations etc). Maintaining the onsite server. Manage on-boarding/off-boarding processes for hardware and software. Maintain IT assets across the organization. Monitor system performance, backups, and security protocols. Providing IT support and help to customers / client base. Getting involved with RMA processes and tasks involved to sort out issues. Troubleshoot hardware and software issues. Install, configure, and maintain computer hardware, software, and external devices. Ensure compliance with all relevant policies and procedures. REQUIREMENTS: Recent Graduate or 1-2 years relevant IT support experience. Fluent in English, with a proficient level of customer service ..... full job details .....