Import Operations Coordinator



About the Role

We are seeking an experienced Import Operations professional to manage the end-to-end import process, ensuring compliance, accuracy, and efficiency. You will work closely with carriers, hauliers, and customers to deliver exceptional service and maintain profitability.

• Manage the import process from pre-alert to release using the in-house Topaz system
• Send invoices to UK importers prior to shipment arrival, ensuring correct tariff application
• Enter cost estimates on all jobs within the correct accounting month
• Verify purchase invoices upon receipt; approve accurate invoices for payment and dispute discrepancies
• Close files after confirming all charges/costs and achieving maximum profitability
• Answer telephone calls promptly and professionally
• Obtain carrier exchange rates and update the system accordingly
• Book deliveries with hauliers and monitor any port health holds where applicable
• Manage email communications with customers, hauliers, and warehouses
• Handle releases on CNS and Destin8 systems as required
• Ensure clearance instructions are passed to the clearance team in a timely manner

• Previous experience in import operations and familiarity with customs clearance processes
• Knowledge of CNS, Destin8, and freight forwarding systems
• Strong attention to detail and ability to manage multiple tasks
• Excellent communication and organizational skills
• Proficiency in Microsoft Office
• Ability to work under pressure and meet deadlines

For more details and information please contact Michelle Ings, HRGO recruitment (phone number removed) or email (url removed)