Part time Customer Service Advisor 13,000Part-time role, Monday to Thursday, 11:45 am - 4:45 pm Work collaboratively within a team to maintain an efficient, supportive, and informative customer service group. Ensure customers receive accurate sales-related information, orders are processed correctly, and deliveries arrive on time as requested. Address and resolve customer queries and complaints while fostering positive relationships to encourage ongoing business.ResponsibilitiesAccurately process customer orders received via the website, email, and telephone into Nav/Iris in line with departmental SLA guidelines.Proactively manage personal workload, meeting targets while sharing office and administrative responsibilities within the team.Deliver exceptional customer service by creating a friendly and professional environment, building rapport, and maintaining strong product and application knowledge.Notify customers of out-of-stock items and suggest alternatives.Coordinate with other departments as needed to efficiently process orders and fulfil customer requests.Maintain a high standard of customer service at all times.Register and record complaints accurately.Work with customers to resolve complaints by listening carefully, understanding their concerns, and seeking appropriate solutions.Take ownership of assigned complaints, keeping customers updated throughout the resolution process.Investigate delivery issues with third-party couriers.Answer incoming calls promptly ..... full job details .....