Job Title: Technical Service SpecialistLocation: NorwichPay Rate: 38k per annumDuration: 12 Months Work mode: OnsiteResponsibilities Provide backup first line service to client (Service interventions requiring less than 4 hours labour time)Schedule and perform planned maintenance activitiesAssist with instrument installationsSuccess in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district Knowledge, Skills and AbilitiesBachelor''s degree or equivalent qualification or experience requiredBachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferredProven track record in a similar position, supported by management and customer references preferred or Graduate entry program.Successful engagement with customers, specifically lab staff.Technical expert for product line responsibilityStrong communication skillsAbility to identify and drive resolution of issuesStrong experience in use of analytical tools and software Key Performance MetricsService Level Achievement100% renewal rate of profitable businessCustomer Retention RateNet Promoter ScoreRandstad Business Support is acting as an Employment Business in relation to this vacancy. ..... full job details .....