Company Description

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/

Job Description

We have a fantastic and exciting opportunity for an experienced

Front of House, Brand Ambassador

to join our STARS team. Working for one of our high-profile clients in

London, WC2R

STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

26.25 hours per week (average)Monday - Friday,Split shiftWeek one shift pattern 800-1300Week two shift pattern 1230 - 1800£19.00 per hour

Responsibilities:

Meet and greet all staff, visitors and contractors in a professional and personable mannerDeliver a consistently high-end customer focused experienceEmbody a high-performance approach and encourage colleagues to do the sameEnsure the workplace (reception, lobby, office, etc.) is visually of a high standardWork closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and workAssist in emergency situationsProvide timely and accurate informationRespond appropriately to varying and fast changing prioritiesBuild strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Qualifications

Essential criteria:

5 year checkable historyExceptional Customer service skillsComputer literate

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

Essential Skills

Highest quality personal appearanceFlexible, professional and adept at working under pressureOutstanding written, verbal and oral communication skillsCustomer oriented with a passion for high-level serviceWorking knowledge of administrative computer packages such as MS Office, GSuite, etc.Polite and proactivePunctual and trustworthyAble to use initiative and highly adaptableExperienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environmentDemonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

Additional Information

It’s great to see you’re considering a career with us here at Securitas UK! You''re one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of

Integrity, Vigilance, and Helpfulness.

We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity and Inclusion: Be Yourself at Securitas

We are an

all-inclusive employer , embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

Career Growth: Clear pathways from apprenticeships to leadership programs.Inclusive Leadership: A culture of respect, transparency, and collaboration.Fair Pay and Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

Employee Networks – Safe spaces to connect and influence policies for change.Race at Work Charter and Armed Forces Covenant – Supporting equality and inclusion.Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.Health and Well-being Programs – Mental health support and workplace wellness.Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like

BSL Week, International Women’s Day, PRIDE, and Black History Month

and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I''m Interested'' and start your career with Securitas UK today!#J-18808-Ljbffr