This role is an exciting opportunity to lead the development and delivery of Alzheimer''s Research UK s Supporter Experience strategy. This is a transformation programme and requires a leader who can not only lead a team but support an organisation to work collaboratively to enhance supporters trust, satisfaction and connection with their relationship with Alzheimer s Research UK, recognising the importance of their role in helping to get to a cure. The Head of Supporter Experience will lead two critical teams who all contribute to delivering our Supporter Experience; the Supporter Operations function which include both Supporter Relations (front end) and Fundraising Operations (back end) and the Supporter Engagement and Journeys team. But you ll also work collaboratively to improve our Supporter Experience across the organisation including those who give money, time, voice influence and deliver our mission (partners and researchers). You will champion, design and oversee the implementation a personal, relevant and tailored experience either through direct responsibilities or through influence, coaching and inspiring colleagues across the organisation to ensure that we are delivering our brand and supporter experience principles consistently across all supporter touch points and communications. You ll bring expertise in designing and delivering marketing personalisation and data automation through frameworks and tools meaning you ll be data literate and experienced in ..... full job details .....