Technical Support EngineerLancaster - 5 days a week on-site £37,000Our client based in Lancaster is on the lookout for a technical Support Engineer who will lead investigations, document, and deliver technical support.Main duties and responsibilities:Provide technical support and expert communication by email, phone and ticketing systems Use advanced listening and de-escalation techniques to guide customers and colleaguesLead investigations into complex, multi-system issuesAnalyse patterns, identify root causes, and document findings clearlyContribute to improving diagnostic processes and future troubleshooting approachesLead projects or workstreams that improve tools, processes, or customer experienceSupport incident response by coordinating information and reviewing outcomesSuggest and test improvements to workflows, communication, and support processesContribute to cross-departmental initiatives and share insights that support product or service developmentThe following skills and experience will be beneficial for this role:Significant experience in technical support or a similar environmentConfidence investigating complex technical, multi-system, or network-related issuesExperience troubleshooting cellular and IT infrastructure issuesProven experience in providing expert diagnostics, diagnosing complex mechanical and electrical issues, and advise on compliance testing across batteries, switch configurations, and radio connectivityAbility to lead projects and contribute ..... full job details .....