Job Title -  Property Lettings Data Administrator
Location - West Midlands 
Salary - £28,000 -  £30,000 DOE 
Job Type - Permanent 
 
Are you highly organised, commercially savvy, and confident working in a fast paced environment? We''re looking for a motivated Property Lettings Data Administrator to join our clients team and play a key role in supporting their property operations.

You will be responsible for all enquiry handling for lettings across the commercial portfolio in the UK. Maintaining and improving conversion rates on enquiries, reducing void time on available units and improving the communication of the available assets to target audiences. A key role within the marketing and communications team, coordinating the team processes tracking and reporting within the department as well as managing the saas onboarding to project platforms and websites. Assisting the wider team with project co-ordination and reporting.
 
About the Role
 
As a Property Lettings Coordinator, you will be the first point of contact for digital and telephone enquiries from prospective tenants and landlords. You''ll manage multiple tasks simultaneously, ensuring that all enquiries are handled professionally and efficiently, while also supporting the lettings team with administration, reporting, and performance tracking.
 
Key Responsibilities

• Handle and respond to lettings enquiries via telephone, email, and digital platforms
• Manage lettings administration and support the smooth progression of tenancies
• Coordinate with landlords, tenants, and internal teams to deliver excellent service
• Maintain accurate records and update property management systems
• Monitor and report on lettings KPIs, providing clear updates and insights to the management team
• Produce reports and data analysis using Excel to support decision-making
• Proactively identify opportunities to improve processes and contribute to the commercial success of the business
• Co-ordinating website and comms updates with the team ref letting brochure and improvements to increase enquires and conversions.
• Maintain and update the voids lists and requirement trackers.
• Manage the photography and drone schedues across the UK
• Update websites for availability and the CMS for live units.
• Data processing information onto databases.
• Updating of documentation on the intranet and websites.
• Data checking information for PR and reporting documents on lettings.
• Data cleansing enquiry logs and compliance with GDPR.

• Strong organisational and multitasking skills, with the ability to prioritise under pressure
• Commercial awareness with a proactive approach to lettings opportunities
• Excellent communication skills, both verbal and written
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, reporting dashboards)
• Comfortable working with KPIs and data-driven performance reporting
• Previous experience in a property lettings, estate agency, or customer service environment is desirable