Contract - 6 months (Possible extension)Location - Fully RemoteWhat you need to know:Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.As a Life Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our clients life claims philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone. What we expect from you: Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards: Assessment of claims in line with the client claims philosophy and policy terms and conditions. Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to: Obtain further information in relation to claims or potential claim enquiries Explain claims requirements and decisions Resolve appeals and complaints Build and maintain relationships with intermediaries and service providersContribute ideas for the continuous ..... full job details .....