Job Title: Council Tax Customer Service Officer Department: Revenues and Benefits / Customer Services Job Purpose: To provide high-quality customer service and administrative support for the billing, collection, and recovery of Council Tax in accordance with legislation, council policies, and best practice. The role involves handling customer enquiries, processing changes, and ensuring accurate maintenance of Council Tax accounts. Key Responsibilities: Customer Service: Respond to customer enquiries via telephone, email, and face-to-face in a professional and empathetic manner. Provide clear and accurate advice on Council Tax liability, discounts, exemptions, and payment options. Administration: Process Council Tax billing, amendments, refunds, and correspondence promptly and accurately. Set up and manage Direct Debits, including cancellations and amendments. Maintain accurate records in line with Data Protection and GDPR requirements. Financial Management: Negotiate payment arrangements with customers up to pre-liability order stage. Handle debit/credit card payments securely and confidentially. Assist with credit balance reports, refunds, and suspense account management. Compliance and Legislation: Ensure all actions comply with current Council Tax legislation and internal procedures. Liaise with external agencies such as the Valuation Office, enforcement agents, and solicitors when required. Performance and Teamwork: Contribute to achieving ..... full job details .....