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Technology Operations Manager

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Technology Operations Manager

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BoF CareersGet AI-powered advice on this job and more exclusive features.Location: London (Barbican office, 5 days a week)

Reports to: Head of Technology

Starting: ASAP

About The Role

Self-Portrait is seeking a proactive and detail-focussed Technology Operations Manager to become the first hire in building out our Technology function. Reporting directly to the Head of Technology — the brand’s first dedicated tech leader — you’ll play a pivotal role in establishing stability and scalability as our globally trading business continues to grow. This is a rare opportunity to take ownership of key systems and operational initiatives in a fast-paced brand that counts Kate Moss, Beyoncé and Catherine, Princess of Wales amongst our representatives and clients.

You will lead the scoping and delivery of core technology projects alongside being the BAU point-person for system integrations and preparing our workflows for peak trading. This role requires someone who thrives on attention to detail, solving complex challenges, driving improvements and collaborating across multiple internal and external teams to deliver stability and innovation.

Like other core functions, the Technology team has responsibility over both Self-Portrait and our other brand under the SP Collection umbrella, Roland Mouret.

Key Responsibilities

Supported by the Head of Technology, lead the planning and implementation of technology projects that enable the business to continue scaling whilst keeping brand, customer experience and commercial considerations in mindBe both proactive and reactive in maintaining the integrations between our warehouses, Shopify instances and other business-critical platforms. Manage projects where our partners transition to new WMS solutions or other operational tech stack changesSupport our merchandising team by scoping and delivering integrations that will maximise impact of our new inventory / buying management toolBe the expert in planning and executing the controlled adoption / integration of aligned product data across the business, mastered in our new PLM and accounting for everyone’s needsMonitor systems performance across our tech stack, proactively identifying and responding to issues, communicating them as appropriate and implementing / managing efficient workarounds where neededManage the testing and rollout of defined new features, collection launches and logistics updates. Being both proactive and reactive during large seasonal peaksCo-own Shopify Flow implementation and monitoring, alongside our eCommerce teamDrive adoption of new tools and maximise the use of existing systems. Ensure that we have representative staging / testing environments and integrations to accurately test end-to-end workflows before pushing to productionRepresent the function and brand with external vendors and technology providers to ensure timely delivery of solutions and ongoing supportLead the development of our project management / capacity management methodologies, providing visibility and managing expectations to teams across the businessLead a project to evaluate the best fit collaboration tooling for use across the business. Present findings and lead managed transition projects / best practice alignment where neededWhere needed, work alongside our Office Manager as a liaison between our internal team members and our external IT Support agencyWhen the Head of Technology is not available, triage requests into the department and execute, escalate or manage expectations as appropriate

Core Candidate Requirements

4+ years of experience in technology operations, ecommerce systems management or digital project management, ideally within fashion, retail or a consumer brandStrong understanding of ecommerce platforms (Shopify preferred) and third-party logistics (3PL) integrations incl. API and CSV/SFTP solutionsHands-on experience with at least 2 key system types across PLM, ERP, finance, OMS, reverse logistics, middleware, inventory management, PIM, CDP, BITrack record of scoping and delivering cross-functional technology projects, including testing and rollout of integrations in collaboration with external partnersHighly organised and comfortable managing multiple priorities in a fast-paced environmentExcellent problem-solving skills with a hands-on approach and attention to detailAn interest in the inner-workings of the complex and evolving fashion industryStrong communication and stakeholder management skills, with the ability to work effectively across departments and translate technical detail for a wide range of stakeholders

Desirable Candidate Requirements

Knowledge of AI-powered tools and the ability / interest to cut through marketing materials to understand true business / user valueHands-on user of and views on the role of ‘vibe coding’Developer / coding experienceKnowledge of GDPR and data protection best practicesReporting / BI experienceCertifications / familiarity with project management frameworks (Agile, PRINCE2, PMP)

Cover Letter

In 300 words or fewer, please tell us why this role excites you and how your experience matches any three of the ‘Key Responsibilities’ you believe you’d excel at. Feel free to use bullets or otherwise to make clear which responsibility you are referencing.

Why Join Us?

At Self-Portrait, technology is at the heart of how we deliver a seamless experience to our global customer base. This is a unique opportunity to join a forward-thinking team where your work will directly impact growth, efficiency, and innovation across the business. You’ll be part of a collaborative environment that values curiosity, creativity, and problem-solving — all while helping shape the future of a brand loved by women worldwide.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

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