Are you ready to be part of an exciting journey within a fast-growing cleantech company? Our client is on a mission to accelerate the global transition to clean, affordable energy-and they''re looking for someone like you to help make it happen. As a Customer Operations Executive, you''ll play a key role in supporting customers throughout their EV charging journey, ensuring a seamless and positive experience. If you''re motivated, customer-focused, and passionate about contributing to a more sustainable future, this could be the perfect opportunity for you. Job Title: Temporary Customer Operations ExecutiveLocation: Covent Garden (Hybrid)Start Date: ASAPDuration: 3 months +Pay Rate: 14.85 per hour Working Pattern:Full-time role3 days in the office, 2 days working from homeApproximately 2 weekend days per month Working Hours:Monday to Thursday: 09:00 - 18:00Friday: 09:00 - 17:00Saturday: 09:00 - 17:00Sunday: 10:00 - 16:00 What You''ll Do: Customer Support: Resolve inbound customer queries via phone with timely and effective solutions.Proactively reach out to customers to support them in overcoming any hurdles.Become a product expert, mastering the installation process and understanding various customer situations.Handle escalations and sensitive customer interactions with care and professionalism.Collaborate with the Technical Support team, escalating cases, as necessary.Meet individual KPIs for productivity and quality while contributing to team goals.Process and ..... full job details .....