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Associate Platform Manager - IT Service Management

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HM Revenue and CustomsJoin to apply for the

Associate Platform Manager - IT Service Management

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HM Revenue and CustomsThis range is provided by HM Revenue and Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

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Apply before 11:55 pm on Monday 15th September 2025Hybrid working 60% of your working week in Stratford E20Package = £62,782 (base £49,091 + Pension of £14,221 PA STC)About HMRCAt HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.HMRC is building a modern, digital tax administration. Our digital transformation programme is ambitious, exciting and award winning. This programme is the envy of other government organisations and it will make HMRC one of the most digitally sophisticated tax authorities in the world.About the TeamNow is a fantastic time to start building your career in our exciting, creative and world-class IT team. If you want to learn a lot, help others do the same and be part of delivering public service that makes a real difference, HMRC is a great place to do that.Enterprise Integration Services (EIS) are at the heart of the HMRC Chief Digital Information Officer (CDIO) group. EIS handle HMRC''s core integration/middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services.We provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API customers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services.We use modern open-source products and work in an Agile way to deliver flexible, effective integration solutions.Job DescriptionThe CDIO Chief Engineering and Platform Office Team manage IT services across platforms and multiple channels, ensuring service availability, performance and process maturity across this landscape.As a Associate Platform Operations Manager in our highly motivated Service Management team, you will work closely with internal delivery teams, third-party suppliers and other HMRC business areas to optimise the performance of HMRC’s integration/messaging services.You will also work closely with the Head of Services and Support and play an instrumental role in the migration of legacy enterprise integration services to the new integration platform. You will have a track record of using your own initiative to good effect and making fact-based decisions on service management and support issues. You will have a reputation for achieving the highest performance standards.You will be self-motivated, a confident communicator with strong interpersonal skills and have a commitment to continuous improvement in self and others. This is an exciting opportunity suited to someone who enjoys working in a dynamic environment, proactive, enthusiastic and prepared to take on and lead on any issues, with colleagues and with third party suppliers.Person SpecificationManaging EIS service commitments and governance, monitoring service performance, managingchange, incidents and problems.Providing end to end service management of existing legacy services, including transitional activities.Delivering service improvement, support and enhancements whilst minimising operational risks and maximising cost savings.Responsible for YOY legislative changes within EIS.Delivering a seamless integration service experience for HMRC business areas and customer groups.Establishing, managing and maintaining collaborative stakeholder and supplier partnerships.Managing supplier performance and relationships in line with EIS requirements and business commitments.Understanding of EIS Asset Management and Financial Management.The role is suitable for an individual with extensive knowledge and experience of IT Service Management within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live.Experienced in developing and maintaining effective relationships with key stakeholders (including suppliers) and working collaboratively in a cross- functional environment including the ability to effectively influence.Has the experience and ability to communicate effectively up to Senior Management including a strong background in documentation creation/review.Has a broad knowledge and understanding of IT concepts and architectures.Delivery management of legislative changes.Financial acumen including recharges for the business area.Achieved or working towards ITIL or recent experience working within ITIL.Experience working with ServiceNow (IT Service Management).Experience with service management information and reporting toolsets.Working knowledge of HMRC Directorates and Business Units.Qualified in ITIL Level 4 Min.Transitional Sites InformationIf your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window)This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.BehavioursWe''ll assess you against these behaviours during the selection process:Delivering at PaceChanging and ImprovingMaking Effective DecisionsSeniority level

Seniority level AssociateEmployment type

Employment type Full-timeJob function

Job function Administrative, Information Technology, and Strategy/PlanningIndustries Government Administration and IT Services and IT ConsultingReferrals increase your chances of interviewing at HM Revenue and Customs by 2xGet notified about new Platform Manager jobs in

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