Senior CRM Manager – Hackney (Hybrid, 3 days office)

Senior CRM ManagerHackney (Hybrid, 3 days office)We’re working with a specialist retention agency that partners with some of the most exciting D2C ecommerce brands. They’re looking for a

Senior CRM Manager

(with a roadmap to Head of CRM) to lead their growing CRM team.What you’ll be doing

Lead and develop a team of 3 CRM specialistsOwn CRM strategy and execution across 20+ client accountsBe the go-to Klaviyo expert, optimising lifecycle campaigns and retention journeysOversee all CRM briefs, testing, and performance measurementWork closely with Account Managers, Designers, and Copywriters to deliver best-in-class campaignsWhat we’re looking for

Deep CRM knowledge, especially Klaviyo (Shopify experience a big plus)Solid ecommerce/D2C background – ideally agency side or a fast-paced brandPrevious team leadership experienceStrong time management across multiple accounts and stakeholdersSalary up to £65,000 + EMI share optionsBrand new Hackney office (3 days a week in office)People-first, growth-focused culture with plenty of socialsClear career path to Head of CRMIf this sounds like you, apply here or drop me an email on louiscollins@harnham.com

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