Overview

Senior Specialist, Technical Account Management - French SpeakingJoin to apply for the Senior Specialist, Technical Account Management - French Speaking role at Mastercard.Role

Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the productInterface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield productsProvide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolutionPartner with the Engineering and Development teams to resolve customer issuesAll About You

Native French speakingBS in Computer Science or equivalent experienceMust have technical client-facing experience or 2+ years front end developer experienceAdvanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environmentFamiliarity with e-commerce specific terms and configuration is preferredCorporate Security Responsibility

Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.Seniority level

AssociateEmployment type

Full-timeJob function

Information TechnologyIndustries

Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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