Systems Analyst Leeds - Hybrid Permanent Summary We''re seeking a Systems Analyst to join our existing team in Leeds. The successful candidate will be responsible for the development, implementation and continual support of business systems where appropriate. You''ll get the opportunity to collaborate with other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management- Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology Change Management- Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process. Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover Supplier Management - Raising and managing tickets raised with 3rd party systems Disaster Recovery - Carry out testing of business continuity plans and maintain the development and ..... full job details .....