CHandCo is looking for a passionate and experienced

Head of Retail (Catering)

to lead and develop our matchday and event-day food and beverage operations at Charlton Athletic Football Club. From kiosks to mobile units and fan zone food offerings, this role is central to delivering quality, efficiency, and a first-class fan experience across all catering outlets.

About the Role:

As Head of Retail (Catering), you''ll be responsible for the planning, delivery, and commercial success of all stadium FandB retail operations. Working closely with internal teams and external partners, you''ll lead the charge in transforming how fans experience food and drink at The Valley - driving standards, increasing revenue, and delivering consistently excellent service.

Key Responsibilities:Oversee the end-to-end operation of all retail catering units on matchdays and non-matchday events.Recruit, train, and manage a catering retail team, including supervisors, kiosk staff, and casual workers.Lead on planning, logistics, and stock control to ensure smooth operations across all outlets.Work with suppliers to deliver a high-quality and varied product range, with a focus on fan satisfaction and profitability.Monitor and report on sales, margins, and customer feedback to drive continuous improvement.Ensure compliance with all health and safety, hygiene, and licensing regulations.Implement efficient systems and processes for ordering and service delivery.Contribute to marketing promotions and matchday campaigns that boost spend-per-head and fan engagement.

What We''re Looking For:Proven experience in a senior catering or FandB retail management role (stadium, venue, or large-scale event experience preferred).Strong leadership, team management, and organisational skills.A commercial mindset with experience in cost control, profit maximisation, and supplier negotiation.Understanding of health and safety, food hygiene standards, and allergen legislation.Ability to thrive in a fast-paced environment and remain calm under pressure.Availability to work weekends, evenings, and matchdays as required.

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