MS668 - Front Office Service ManagerLocation: Watford Salary: £70,000 - £80,000 + packageOverview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients.You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice.Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident managementOversee hardware lifecycle: procurement, deployment, maintenance, and repairManage software licensing, compliance, and asset trackingSupport mobile devices, telephony, printing, and end-user equipmentBuild strong relationships with stakeholders and align services to business needsManage full service lifecycle from design through to improvement and retirementMaintain accurate records across service catalogue, CMDB, and asset repositoriesEnsure smooth transition of new or changed services into operationsDrive automation and continuous improvement initiativesApply SIAM principles to manage internal teams and external suppliersMonitor service performance against SLAs/KPIs and conduct service reviewsManage service costs and budgets, ..... full job details .....