Hartshorne Group Customer Service Advisor Shrewsbury Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Advisor to join our fantastic team at our SHREWSBURY depot (SY1). Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Shropshire and Staffordshire. We provide full parts and service facilities for Volvo Truck and Bus as well as new and used sales, plus a diverse range of associated services. The successful candidate will have a positive, can do attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage but full training will be given. Overview of the Role - Book in vehicles using the planner for repairs and servicing; liaising with the workshop. - Liaise with customers, advise on progress, seek authority to carry out further repairs, take payment and deal with customers enquiries. - Proactively contact customers, ensuring that the customer is satisfied with work completed. - Ensure administration procedures are followed. - Maintain CSI (customer satisfaction index) performance. - Informing customers of current service promotions. Hours Monday to Friday: 8.00am 17.00pm Alternate Saturday mornings Benefits - Holidays increase with length of ..... full job details .....