Digital and CRM Support Officer I am very proud to be working with a truly fantastic organisation that helps local businesses belong, connect, and grow and has been doing so for well over 100 years. If you''re someone who thrives on innovation, teamwork, and making a real difference, you''ll fit right in. Hanley Fulltime; Monday- Friday 9am - 5pm Driver''s licence and own vehicle required The Role As the Digital and CRM Support Officer, you will play a key role in maintaining and developing the organisations CRM system and supporting wider digital systems. You''ll be a go-to expert for CRM management, data quality, and system optimisation, ensuring our staff and members enjoy a seamless digital experience. Alongside CRM work, you''ll provide essential IT coordination and first-line technical support across the organisation. Key Responsibilities include: Manage day-to-day operations of the CRM, including administration behind user accounts, access levels, and permissions. Maintain accurate, standardised records; run duplicate checks and data cleansing tasks, ensuring excellent data quality. Create insightful reports and dashboards for management and departmental use. Assist with automation and process improvement. Produce short "how-to" guides and support staff with CRM and system use Support with system development, testing and implementing new features or integrations. Liaise with external IT support; resolve user issues (passwords, printers, M365, connectivity, ..... full job details .....