Job title Senior Business Analyst Ref 41711 Division Digital Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time or part-time Salary Offering from £55,000 to £65,000 per annum depending on experience Job grade B Closing date 11/09/2025In digital transformation, this means leveraging data and technology to transform our organisational capability, drive innovation and deliver impactful change to our customers, communities and the environment.The Senior Business Analyst will conduct Business Analysis-related project work, support the Lead Business Analyst with Portfolio management, coach, mentor, and quality assure BA’s work within the practice. Working with the Business areas within their domain to identify and define opportunities for improvement and deliver change successfully.What you’ll be doing as a Senior Business AnalystBuild strong relationships and communicate clearly and consistently with stakeholders.An inclusive leadership style with the ability to coach and mentor others and develop their performance.Customer-centred outlook, working closely with business areas and Business Analysts on the opportunities, guiding and positively challenging preconceptions and driving collaboration across teams to optimise opportunities within their domain.Help teams to manage and visualise outcomes, prioritise work and work to an agreed minimum viable product (MVP), and scope.Work with the Lead Business Analyst to evolve and grow the capability and remit of the Business Analysis Community, demonstrating passion for continuous improvement and service excellence.Acts as the escalation point for Business Analysts in projects and other project stakeholders for all Business Analysis activities and deliverables, facilitating discussions to agree on a common understanding for resolution and remedial action planning.Working pattern – 36 hoursWhat you should bring to the roleTo thrive in this role, the essential criteria you’ll need is:Extensive experience working in a Digital Business Analysis project environment.Experience in coaching and mentoring others.Ability to present information clearly and succinctly at varying levels of the organisation, with emphasis on simplifying complex business and technical concepts.Scrum Master or Product Owner certification.Some Portfolio management for incoming project ideas.Additional skills and experiences would be great to have/bring:Certification/experience in DevOps tools, processes, and methodology.Understanding of the Water Industry, the culture and regulatory accountabilities.Expertise in the practice of Business Analysis.What’s in it for you?Competitive salary from £55,000 to £65,000 per annum, depending on experience.Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)Performance-related pay plan directly linked to both company and individual performance measures and targets.Generous Pension Scheme through AON.Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the

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help and support .When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

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