Desktop Support Analyst Liverpool £27,962 - £30,680 (Plus £2,000 Market Forces Premium) The Royal College of Physicians (RCP) is recruiting a desktop support analyst. As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes. Key Responsibilities Deliver departmental objectives and support the wider IT strategy. Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management. Deliver end-to-end IT service management support across the organisation. Support advanced configuration, system setup and IT asset management processes. Ensure adherence to IT policies, standards and guidelines. Identify opportunities for improvement and actively introduce and encourage innovation. About you As a RCP desktop support analyst you should have a can-do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence. You should have significant experience in a similar role, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English. Benefits ..... full job details .....