A client of ours in the Harlow area are recruiting an IT Support Specialist to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying 26,000 - 30,000 per annum depending on experience.

Please note you

must be able to drive

for this position and within an easy commutable distance due to on-call duties.

Key Duties include but are not limited to:Act as first-line IT support, responding to Helpdesk tickets promptly.Prioritised and escalated complex issues as needed.Resolved issues with Windows/macOS, networks, and business applications.Provided support for desktops, laptops, mobile devices, printers, and other peripherals.Handled onboarding/offboarding, including hardware setup and account permissions.Supported Mitel Contact Centre, VoIP systems, and warehouse/dispatch operations.Maintained and troubleshooted printers, Wi-Fi, and barcode scanners.Installed, configured, and maintained software and hardware.Applied security patches and monitored cybersecurity systems.Supported Microsoft 365 and maintained IT asset inventory.Documented technical issues and ensured compliance with IT policies.

Skills and Experience required to be considered for this IT Support Specialist position:1 -3 years in a technical support role.Experience in Microsoft 365 Administration, Microsoft Exchange Online and Microsoft Office applications.Strong knowledge of Windows and macOS operating systems.Familiarity with Active Directory, and basic networking (TCP/IP, DNS, DHCP).Excellent customer service.Excellent troubleshooting, problem-solving, and communication skills.Understanding and awareness of Cyber Security best practices.Ability to work independently and manage multiple tasks simultaneously

If you feel like you meet the above criteria and would like to be considered for this IT Support Specialist position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.

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