NJR Recruitment are proud to be partnering exclusively with Protector Insurance to recruit a Complaints Officer for their growing Manchester team. Reporting to the Deputy Chief Compliance Officer, you''ll manage the full complaints process and Data Subject Access Requests (DSARs), ensuring fair, timely outcomes in line with FCA DISP and GDPR. The role is central to improving processes, identifying root causes, and supporting good customer outcomes.Responsibilities:Complaints Handling:Managing the end-to-end complaints process in line with FCA DISP requirements.Completing root cause analysis to identify trends, systemic issues, and improvement opportunities.Providing training and support to staff on effective complaints handling.Data Subject Access Requests (DSARs):Acting as the primary contact for DSARs and responding within statutory timeframes.Working with internal teams to collate, review, and redact information accurately and securely.Maintaining a full log of DSARs and monitoring related risks and controls.Reporting and Improvement:Preparing monthly and quarterly root cause analysis reports for senior management.Supporting the Deputy Chief Compliance Officer with compliance reports on conduct risk, complaint trends, and DSAR activity.Championing continual improvement using data-driven insights to reduce risk and support fair customer outcomes.Requirements:Degree in Law, Business, Compliance or equivalent experience.Professional qualifications (ICA, CII or similar) are ..... full job details .....