Title: Head of Services

Reporting to: Workplace Experience Director
Location UK

Job Purpose:
The head of services role is a senior subject matter expert for cleaning and associated services and be responsible for providing specialised knowledge and expertise for all cleaning operations and solutions with a focus on driving efficient, compliant and best in class service provision while upskilling our people.

Subject Matter Expert: Serve as a subject matter expert in cleaning protocols, providing guidance and expertise to internal stakeholders both in sales and operational roles

Protocol Development: Develop and implement effective cleaning protocols to ensure high-quality service delivery from our supply chain and ensuring best in market delivery solutions

Master Class Delivery: Design and deliver master class style training modules to educate internal stakeholders on best practices in cleaning and related technologies

Supplier Relationship Management: Build and maintain strong relationships with suppliers to ensure seamless service delivery and optimal pricing for CBRE clients

Client-Based Team Collaboration: Collaborate closely with client-based teams to understand their needs and develop tailored cleaning solutions.

On-Demand Cleaning Solutions: Develop and implement on-demand cleaning solutions leveraging where applicable AI, robotics, and other technologies to drive efficiency and innovation

Client Tender and Presentation: Deliver high-impact client tender and presentation, effectively communicating the value proposition and solution to clients, and support securing new business and growing existing relationships.

Primary Point of Contact: Serve as the primary point of contact for all cleaning-related matters within the division, providing expert guidance and support. Accurately track and report time spent support for other divisions activities, ensuring timely charging for services rendered.


Experience & Qualifications

• Proven track record within integrated facilities management model

• Provide support and guidance on sub services such as Pest and Landscaping and washroom services.

• Minimum of 8 years of experience in the cleaning industry with 5 in a senior role

• In-depth knowledge of cleaning best practices and regulations

• Strong leadership and communication skills

• BICs LTP Train the Trainer (Desired)

• Strong Presentation Skills for client tender and conference presentations

• Proficiency in using Microsoft software and AI support tech, Co Pilot, Ellis AI

• Member of BICS (Desired)

• Business process mapping, improvement and testing

• Business, data and system analysis and management.

• Ability to work flexible hours, including evenings, travel, and overnight stays, while effectively managing time to maintain work-life balance.

• Willingness to travel to various sites as required across UK