Application Support Specialist (2nd Line) Hybrid-Working Leeds, West Yorkshire (x3 days per week in the office) £30,000 to £40,000 per year (+ Overtime + On-Call Allowance) Plus an excellent company benefits package The Opportunity: ISR are recruiting for an Application Support Specialist on behalf of a multi-national technology company with their UK head office based in central Leeds. You will be working with an established team to diagnose and resolve issues across bespoke applications, databases and integrations in-line with agreed SLAs. This role operates within a shift pattern between Monday and Friday (08:00hrs - 18:00hrs) and includes participation in a 24/7 on-call rota to ensure round-the-clock coverage of supported systems. Role and Responsibilities: Manage and resolve incidents and service requests in line with agreed SLAs. Investigate and troubleshoot issues across applications, databases, APIs and integrations. Participate in major incident response and contribute to root cause analysis activities. Perform application deployments and bug fixes across Production and Non-Production environments. Write and execute SQL queries for troubleshooting, reporting and data validation. Reduce technical debt with the use of automation. Skills and Experience: Strong understanding of end-to-end application architecture, including web tier (IIS/App Services), application tier, database tier and associated integrations Strong SQL skills, including writing and ..... full job details .....