IT Support Engineer // 1st Line Support // Windows 10 refresh // Migration // up to 3 Months contract // Felsted (onsite) // -20-24/hours

Reed Technology are working with a client in Felsted who URGENTLY require a IT Support Engineer. You will be handling first-line support and laptop/desktop builds (from image) for a significant device refresh project.

Key Responsibilities:

• Handle support requests via phone and email.
• Resolve IT issues and provide user training.
• Install, configure, and maintain PCs, printers, and network devices.
• Monitor and maintain IT hardware and software.
• Manage software licences.
• Liaise with vendors and external service providers.
• Collaborate with the Works Department on IT specifications.
• Participate in a call-out rota and work one Saturday morning a month.
• Perform ad-hoc duties as needed.

Essential Skills:

• Positive attitude and excellent customer service skills.
• Strong knowledge of Microsoft Windows (10).
• Experience with PC hardware configuration (MDT/WDS).
• Self-motivated and able to work independently and under pressure.
• Good communication skills and teamwork abilities.

Desirable Skills:

• Knowledge of FreeBSD, GNU/Linux, and Apple Macs.
• Hardware repair and software troubleshooting skills.

Additional Requirements:

• Must complete a DBS check.

If you have the required skills and currently looking for your next role or a short contract prior to your next role, please apply using the link provided.