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Customer Service Specialist

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Customer Service Specialist

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Swans TravelGet AI-powered advice on this job and more exclusive features.What does an average day look like? Now theres a question!

A typical day will see you working in a lively and vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

We Are Looking For The Following Skills And Attributes

Strong verbal and written skills with the ability to show attention to detail

Ability to establish collaborative customer relationships in a fast-paced environment.

A good attitude and the ability to interact with lots of different people.

Professional and friendly telephone manner

Customer Service experience

Experience of working in a target driven environment to a high standard.

PC skills, and the ability to navigate multiple systems competently, with ease.

A good consistent typing speed

Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.

Able to work within a fast paced, engaging environment

Shifts and Salary

08:00-20:00 Mon-Fri. 09:00-17:30 Sat-Sun - some weekend working is a required

£21673.60 (£12.21 per hour)

Refer and Earn Scheme earn up to £900 for referring a friend to work for TP! And £300 for your friend too!

28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary

To Apply, send an up-to-date CV.

LNKD1_UKTJSeniority level

Seniority level Entry levelEmployment type

Employment type ContractJob function

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