We have full time and part time roles available, with the part time roles being 15-25 hours per week, with shifts ending at 5.00 pm (there are no alternatives currently available).Please indicate on your submission if a full time or part time role is preferred.As training will take place in Devizes, we do not currently offer virtual training, candidates need to live in a sensible commuting distance to Devizes. Please indicate on the CV where they are based.What candidates will be doing - As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner.They will:Resolve customer queries and find practical solutionsBook appointments and support customers with self-service optionsTake ownership of customer cases from start to finishDeliver a positive experience, even in challenging situationsUse judgement, empathy, and problem-solving skills to make things happenSome of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.What skills do you need?Experience in a customer service environment and be confident handling customer enquiries.They will be -A confident communicator and great listenerCalm under pressure and resilientEmpathetic and customer-focusedComfortable managing a high volume of customer interactionsSkilled at multitasking across multiple systemsConfident in using IT systems, including ..... full job details .....