Overview

Role Title:

Delivery Programme LeadLocation:

Northampton - Hybrid, 2-3 days onsite per weekDuration:

31/12/2026Rate:

£450 per day - PAYE via UmbrellaRole Description:We are seeking a highly skilled Senior Programme Manager to lead the KYC (Know Your Customer) workstream within a broader portfolio of regulatory change initiatives. This role is critical to ensuring the successful delivery of strategic KYC programmes across multiple global locations, aligning with both regulatory expectations and business objectives.You will provide strategic oversight and hands-on leadership for multi-year KYC transformation programmes, while also managing high-priority tactical projects. This position requires deep programme management expertise, strong stakeholder engagement, and a solid understanding of KYC and AML frameworks.Key Accountabilities

Lead the end-to-end delivery of KYC workstream programmes, ensuring alignment with regulatory timelines and business priorities.Manage programme scope, budgets, risks, and dependencies across global teams. Oversee a team of project managers and business analysts, providing coaching, direction, and performance oversight.Drive delivery of KYC-related initiatives including onboarding enhancements, periodic reviews, remediation, and customer due diligence.Ensure programmes meet internal compliance standards and external regulatory requirements (e.g., FCA, FATF, Section 166).Partner with Compliance, Risk, and Legal teams to interpret regulatory changes and embed them into programme design.Act as the primary liaison for senior stakeholders across Compliance, Operations, Technology, and Business units.Facilitate governance forums, steering committees, and working groups to ensure transparency and alignment.Communicate programme status, risks, and milestones to executive leadership.Lead change initiatives to improve KYC processes, systems, and customer experience.Champion continuous improvement and automation opportunities within the KYC lifecycle.Ensure effective transition of programme deliverables into BAU operations.Key Skills and Experience

Programme management experience in financial services, with a focus on regulatory and KYC/AML initiatives.Proven track record in delivering complex, multi-year programmes across global teams.Strong understanding of KYC processes including onboarding, CDD/EDD, and remediation.Excellent leadership and stakeholder management skills, with experience managing virtual and cross-functional teams.Proficiency in project management tools (e.g., JIRA, MS Project, Confluence) and reporting dashboards.Ability to balance strategic oversight with hands-on delivery and decision-making.

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