Welcome Hackney - Support Worker

Hackney, London

-22.86 PAYE / -30.81 Umbrella

Connect2Hackney are recruiting for a Support Worker to join Hackney''s Welcome Hackney service, supporting refugees, migrants and asylum seekers to build independence, access services and successfully integrate into the community.

This is a rewarding frontline role where you''ll provide trauma-informed, person-centred support and make a real difference to vulnerable residents across the borough.

About the Role

You''ll play a vital part in creating a welcoming and inclusive environment in Hackney, helping individuals navigate services and build stable, independent lives. The role involves a mix of 1:1 support, advocacy, partnership working and group delivery, using a strengths-based approach throughout.

Key Responsibilities

• Provide information, advice and guidance on housing, benefits, health, education and employment
• Deliver casework and advocacy, supporting service users to access services and overcome barriers
• Create and manage support plans tailored to individual needs
• Deliver workshops and group sessions on key topics such as housing, wellbeing and employment
• Support integration and independence, including access to housing, work and community support
• Work in partnership with internal teams and external organisations to ensure seamless support pathways
• Maintain accurate records and ensure safeguarding and confidentiality protocols are followed at all times

Requirements

• Experience working with refugees, migrants or vulnerable adults
• Background in advice, guidance, casework or advocacy
• Understanding of trauma-informed practice and supporting complex needs
• Knowledge of safeguarding processes and ability to manage sensitive information
• Strong communication skills and ability to engage with diverse communities
• Ability to work independently while building strong relationships with partners

Apply

To apply or find out more, contact:

Jordan Peat, Talent Partner - (url removed)

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.