DWP. Digital with Purpose. Join DWP Digital as an IT Service Manager and play a key role in delivering effective technical services in a fast-paced, evolving environment. We''re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK''s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We''d love you to join us. What skills, knowledge and experience will you need? As an IT Service Manager at DWP Digital you will play a key role in delivering effective technical services in a fast-paced, evolving environment. You''ll support the development and operation of Digital Channels Services that help some of our most vulnerable customers. You''ll manage end-to-end service performance, collaborate with technical teams and suppliers, and ensure products meet agreed targets. This includes overseeing major customer-facing services such as one of Europe''s largest contact centres, video solutions for assessments, and validation tooling. We''re looking for someone with strong service management expertise, stakeholder engagement skills, and the ability to drive continual improvement. You''ll ensure changes are managed under robust governance, maintain service management collateral like ..... full job details .....