Overview

The role provides general reception and administrative support within the home, including front-desk duties, correspondence, diary management, and coordinating administrative tasks to support management and staff.Responsibilities

General reception duties: taking calls, transferring to departments, greeting visitors, and providing an efficient telephone and reception service to the general public and relatives/visitors to the home.Correspondence and record keeping: preparation of timesheets, payroll summaries, minutes of meetings, and maintaining confidential records for residents and staff.Administrative support: accurate typing from written and recorded material using Microsoft Office to meet corporate standards; support the Home Manager and Deputy Manager with administration tasks and meeting coordination.Rota and liaison: coordinate the duty rota and liaise with Bank and Agency staff; sort and distribute mail throughout the Home.Recruitment and documentation: support the recruitment process for new employees; ensure all paperwork and relevant documentation are complete; keep accurate records of residents’ documentation including financial contracts, monthly invoices, payments, pocket money records, and sundry invoices.Invoicing and finance: provide all financial invoicing and information to clients or next of kin, liaise to resolve queries and corrections, chase late payments, and provide monthly summaries of invoices issued and payments received to Head Office; prepare and submit petty cash and wages totals monthly; match supplier invoices/delivery notes and obtain authorisation to pay; liaise with suppliers on queries and refer to Home Manager where problems exist; ensure correct charges are invoiced for admissions, hospitalisations, and discharges.Management information: supply all management information to the line manager monthly; process Social Services Assessment forms and liaise with Social Services’ Finance department as required.General duties: attend training courses as required; maintain client, staff and business confidentiality; prepare and maintain stationary orders, stock, and records; ensure all internal and external customer interactions are met with a welcoming and professional manner.Requirements / Qualifications

Experience in reception and administrative roles; proficient in Microsoft Office; ability to provide accurate typing support and maintain confidentiality.Experience with diary management, meeting preparation, and coordination; familiarity with invoicing, payroll support, and basic financial record-keeping.Ability to liaise with various stakeholders, including residents, relatives, staff, suppliers, and external organisations such as Social Services.Benefits

Salary from £24,000 per annumEmployee Assistance ProgrammePerkboxEmployee of the MonthLong term service awardsBlue Light CardProfessional DevelopmentRefer a Friend

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