Customer Insights and Systems AnalystNewly created role within a global business 35,000 - 40,000Leeds / Hybrid - 3 days on siteAbility to implement all new dashboards and reporting metrics across customer service, CRM system (hubspot) and order managementClient DetailsOur client are a leading manufacturing business with a global footprint. With offices across Europe, the role will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS FunctionsDescriptionCapture and record customer data to understand Customer Service performance and outputs across data stream including CRM (Hubspot) and ERP systemsCreate and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfactionCreate and present reports based on customer activity and customer satisfaction to European Customer Service Managers and Head of European Customer ServiceCreate data-driven recommendations to improve customer satisfaction, efficiency and support commercial performanceAnalyse, interpret and understand data around Customer Contact Volumes, Channel Usage, Reason for Contact ETCMonitor and maintain the integrity, structure, and usability of customer data platforms (e.g., CRM and ERP).Implement and integrate NPS and CSAT performance across the functionProfileExperience in a similar Analyst ..... full job details .....