Aftersales ManagerFranchised Motor Dealership - Kendal Area Our client, one of the the best motor trade employers, is looking to recruit an experienced Aftersales Manager at their busy franchised main dealership.Basic - 40k OTE - 60kCompany Car includedThe job:To ensure the service department provides the best possible service to the customers and achieves agreed profits and retention levels.To organise, direct and control the activities of service department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.To contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner. The candidate:Proven management skills together with commercial and marketing acumen to achieve the budgeted results and future growth.Must have strong leadership and people management skills with the ability to work well under pressure.Possess a track record of high achievement within the aftersales/service arena.Able to fully exploit all opportunities available.Ability to work alongside a strong company management team is essential.Possess good judgement and ability to act with discretion, diplomacy and tact.Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best ..... full job details .....